Frequently asked questions

Answers to common questions, and how to reach our support team.

Drivers

How do I get help with a fuel purchase?

Call ONRAMP support at (888) 835-4498 or email support@onrampfleet.com. Tell us the fuel site, the pump number and the time of the purchase.

The pump did not start after I paid in the ONRAMP app.

Let the store attendant know, then contact ONRAMP support with the fuel site and the time. We will check the purchase with you.

I cannot sign in to the ONRAMP app.

Your fleet manager can confirm your account is active. If it is, contact ONRAMP support and we will help you sign in.

How do I get text messages from ONRAMP?

Visit our Driver SMS page to opt in.

Fleets

Who do I contact about my fleet’s account or my drivers?

Contact your ONRAMP account representative, or email support@onrampfleet.com from your fleet’s account email.

I have a question about an invoice.

Email support@onrampfleet.com with the invoice number.

Merchants

How do I start accepting ONRAMP at my sites?

Email support@onrampfleet.com or use the contact form on our Merchants page, and our team will follow up.

I have a question about a payment or a settlement report.

Email support@onrampfleet.com with the site and the date.

Everyone

How do I report a security concern?

Email support@onrampfleet.com with “Security” in the subject line. Please do not include passwords or account numbers in the email.

Where can I read ONRAMP’s privacy policy?

On our Privacy Policy page.

Onramp Payments, Inc.