SMS Terms & Conditions

Program: ONRAMP Account & Support Messaging, operated by Onramp Payments, Inc.

These terms govern the ONRAMP Account & Support Messaging program. This is a non-marketing program: it sends two-way support replies and operational account messages to merchants, partners, and authorized contacts who have asked ONRAMP to follow up by text or who have opted in to SMS. It does not send marketing or promotional messages, and it does not send login one-time passcodes.

What you can expect

Messages may include support-request replies, ticket and onboarding updates, action-needed reminders, account and security alerts, and operational notices such as site-live, settlement, discount, or integration updates.

How to opt in

• Text or call the ONRAMP support number and ask us to follow up by SMS about your request.
• Sign in to the ONRAMP Merchant Portal, add and verify your mobile number, and select the optional SMS categories you want.
• Give verbal consent during a support call with an ONRAMP representative, which we log in our records.

SMS is optional and is never required to use ONRAMP services. The portal opt-in is unchecked by default.

Message frequency and cost

Message frequency varies and tracks your account activity and support requests. Message and data rates may apply, depending on your mobile carrier and plan.

Opt out (STOP) and help (HELP)

Reply STOP to any ONRAMP message to opt out at any time. You will receive one confirmation message and then no further messages unless you opt back in by replying START. Reply HELP for help, or email support@onrampmerchants.com.

Privacy

Your information is handled per the ONRAMP Privacy Policy. Text messaging originator opt-in data and consent will not be shared, sold, rented, or otherwise disclosed by us to third parties or affiliates for marketing or promotional purposes.

Supported carriers

AT&T, T-Mobile, Verizon, US Cellular, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

Sample messages

• Hi Jordan, this is Anna at ONRAMP. We received your support request about your pricing setup and are looking into it. Reply STOP to opt out, HELP for help.
• ONRAMP ticket update: your settlement file question is being reviewed. We will follow up by tomorrow. Reply STOP to opt out, HELP for help.
• Good news from ONRAMP: your site is now live in the Merchant Portal. Reply STOP to opt out, HELP for help.

Contact

Questions about this program: support@onrampmerchants.com.